The Rangel Group innovates Express and Logistics Services

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Handling 60,000 packages and 8,000 deliveries a day, the Rangel Group is one of Portugal’s leading express and logistics service providers. To allow their business to expand, they implemented a Proof of Delivery/Proof of Collection solution that helped them streamline processes and improve services. The key results were faster deliveries, improved traceability, expanded efficiency and optimised customer service. The sturdy, flexible solution, developed and supplied by Zetes, is already being used by more than 170 drivers in the Rangel Express division, and will shortly be rolled out to the rest of Rangel’s business units.

Guaranteeing tight delivery times

From 8 distribution centres, spread across the country, some 180 Rangel Express drivers set off each day to collect and deliver packages from/to B2B and B2C customers. To guarantee the promised delivery times, the packages must be shipped as rapidly as possible and traced as effectively as possible. To do this, Rangel used to rely on an internally developed system based on RF terminals. With this system, traceability was less than optimal and left room for error. To improve service and offer customers additional functionality, the system needed to be upgraded.

Individual scanning, 100% traceability

The new solution required a significant adaptation to the existing process. Previously, only the master list of a shipment was scanned, while now each package is scanned individually with CN50 Intermec  PDAs at various stages of its journey. The benefits of the solution include:

• Accuracy: far fewer mistakes are made, both when loading trucks and during delivery or collection
• Visibility: Rangel now knows precisely where all packaged are during the collection or delivery phase, but customers can also check the location of their shipments at any time via Rangel’s web portal.

Additional functionality, better customer service

The real-time communication between mobile operators and the back office also brings with it other benefits that make the work of both field operators and back-office staff more efficient, such as communication in the case of recipient absence, efficient route planning, reduced administration and less paper.
In the future, Rangel plans to expand the solution further, offering services such as mobile payment and authentication via eID.