ZetesCare - proactive Service Delivery Management

At Zetes, we understand our customers expect value for money. Success in today’s business environment means a careful balancing act between strategic investments in technology to enhance operational productivity and prudent cash management. Any expenditure has an opportunity cost and needs to be justified with a sound business case.

Get maximum value from your auto-ID investment with service delivery management

Our proactive service delivery management and support team works closely with customers to help them achieve the return on investment anticipated at the outset of each project. We make sure you are using auto-ID technology as effectively as possible and act as an early warning system, identifying problems before they become an issue.

Zetes Care means you get maximum return on investment

• Flexible service delivery and support packages tailored for each customer
• A Service Delivery Manager focussed on your requirements
• Service levels, KPIs and tailored reporting monitors performance and helps drive positive change
• A single source for all service needs – one number to call
• Zetes cover includes multiple manufacturer’s hardware
• Transparent service contracts provide clear total cost of ownership (TCO)
• Our reputation as experts in auto ID
• Best practice support based on ITIL principles
• Backing of a pan-European infrastructure means peace of mind for you.

We’ll ensure you get 100% return on investment as quickly as possible

As a system integrator, Zetes prides itself on technical excellence in all aspects of auto ID and we deliver customer service and support according to the same best of breed, solution focused philosophy. We aim to add value to your business, with a consultative approach and the widest possible array of service and support options tailored to your exact requirements.