Best practice based on ITIL principles
At the heart of Zetes’ service delivery management and customer support is a structured approach to service and support delivery based on ITIL (IT Infrastructure Library) principles. Originally created by the UK Government, ITIL is now globally regarded as a best practice framework by establishing a business management approach to the provision of IT services and added value in the form of Service Delivery Management capabilities. A key benefit to customers of Zetes using this approach is service transition, marking the clear evolution from the development / implementation phase into support with a controlled handover, support documentation and training.
Our Promise Set on Record
We assign the same level of flexibility and customisation to our Service Level Agreements (SLAs) as we do to the choice of support options available.Taking a proactive approach we create a tailored SLA that meets your precise needs – from Time & Materials based services to fully inclusive managed service agreements with guaranteed response times, providing a fixed total cost of ownership. In-built Key Performance Indicators (KPIs) measure performance standards on an ongoing basis with a range of fully tailored customer reporting options.
Our Reputation Spans the Widest Range of Industry Partners
Serving as a testament to our reputation for excellence across the EMEA region, Zetes is Motorola's leading channel partner and the first partner to be awarded the prestigious Motorola Value Added Service Partner (VASP) support certification. In addition we provide full support for Zebra, Intermec, LXE, HHP, SICK, Datamax and Printronix. At all times, Zetes works closely with either the OEM or approved service partner to deliver the highest quality service using original parts and recognised processes.
- The first Motorola “Value Added Service Program” Partner in EMEA and Premier Solution Partner
- Zebra Premier Partner
- Vocollect Solution Provider
- Intermec Honours Premier Partner & Pan-EMEA RFID Authorised
- Datamax Pan-European System Integration Partner
- IND “Authorised Repair Centre”
Enhancing these partnerships is Zetes' own internal workshops, in which industry qualified specialists commission and configure both new and repaired equipment. Our aim is to deliver products which are immediately ready for use on arrival at the customer's site. Our fully equipped and stocked internal repairs workshop has also been certified as an Authorised Vocollect and Repair Centre, one of just three in the UK today, and as the only Authorised IND Repair Centre in the UK.